Privacy Policy

Last updated:

This Privacy Policy explains how Frozenonvordur (“we”, “us”) processes personal data when you use frozenonvordur.world (the “Site”). The Site presents general information about a food supplement sold under the Flowtens name. We apply the principles of the EU General Data Protection Regulation (GDPR) where they apply to individuals in the European Economic Area (EEA) and UK, and we align our practices with the New Zealand Privacy Act 2020 where relevant.

Data controller

Frozenonvordur, 36 Lorne Street, Auckland CBD, Auckland 1010, New Zealand. Contact for privacy requests: info@frozenonvordur.world, contact@frozenonvordur.world, support@frozenonvordur.world, help@frozenonvordur.world (please use the subject line “Privacy request”).

Data we collect

• Identity and contact data: name, email address, phone number if you provide it, and message content submitted through forms.
• Technical data: IP address, browser type, device category, approximate region derived from network information, and cookies as described in the Cookie Policy.
• Order and communication data: inquiry details, correspondence, and records needed to respond to you.

Purposes and legal bases

• Operating the Site and responding to requests (contractual necessity and legitimate interests in customer service).
• Compliance with legal obligations, including accounting and tax records where applicable.
• Analytics and marketing only where you consent through the cookie banner or equivalent controls.

Retention

Contact form records are kept for up to twenty-four months unless a longer period is required for disputes, legal claims, or statutory obligations. Cookie and analytics retention periods follow the settings you choose and the tables in the Cookie Policy.

Sharing and transfers

We use infrastructure and service providers that may process data in New Zealand, the EEA, the UK, or other countries with appropriate safeguards such as Standard Contractual Clauses where required. We do not sell personal data.

Security measures

We apply access controls, encryption in transit where supported, separation of environments, and staff instructions aimed at minimising exposure of personal data.

Your rights

Depending on your location, you may have rights to access, rectify, erase, restrict processing, object, and data portability. You may withdraw consent at any time where processing is consent-based. You may lodge a complaint with the Office of the Privacy Commissioner (New Zealand) or your local supervisory authority in the EEA or UK.

Children

The Site is not directed at children. We do not knowingly collect data from minors without parental authority.

Geography and cross-border processing

Our business is based in New Zealand at the address shown on this Site. Visitors may access the Site from other countries. If you are in the EEA, UK, or elsewhere, we still apply the standards described here and honour applicable rights where the law requires.

Advertising and measurement

Where you consent, we may use cookies and similar technologies to measure advertising performance, build aggregated audiences, and cap how often you see a message. You can withdraw consent through the cookie controls. We do not use personal data to make medical claims about food supplements or to target individuals based on sensitive health conditions.

Changes

We update this policy when practices change. The “Last updated” date reflects the latest revision.